Privacy Policy

When you browse the website, register an account or use casino services, we may handle information that identifies you or is connected with your activities. The information collected depends on how you use the website, the services requested and the checks that may be required before or during account use.

Account and contact details

This may include your name, date of birth, residential details, contact details, login information and other details supplied when you create or maintain an account. We may also record your account preferences, responsible gaming settings, communications choices and information you provide when contacting customer support.

Verification information

To confirm identity, age, eligibility or account ownership, we may request verification information and documents. These can include identity documents, proof of address, information about the source or ownership of funds, and other information needed for security, anti-fraud or compliance checks. We handle this information carefully and use it for the purposes for which it was collected.

Payment and transaction records

We may collect records about deposits, withdrawals, wagers, wins, losses, account balances, payment methods and related transactions. We may also receive information from payment providers or other service providers when it is needed to process a transaction, investigate an issue or protect an account. We do not generally need to retain complete payment card details where a payment provider handles those details directly.

Technical, device and usage information

When you visit or use the website, we may record technical information such as your IP address, browser type, operating system, device identifiers, language settings, referring pages, approximate location and information about how you interact with the website. We may also record error reports, access times and security events. This information helps us maintain website performance, identify unusual activity and improve the player experience.

We use personal information for purposes connected with providing and managing casino services. Our uses may include the following:

• Creating, maintaining and administering player accounts.
• Processing deposits, withdrawals, wagers and other account transactions.
• Confirming identity, age and account ownership.
• Carrying out security, anti-fraud, anti-money-laundering and responsible gaming checks.
• Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
• Providing customer support, responding to questions and resolving complaints.
• Maintaining, testing and improving the website, games and related services.
• Sending service messages about accounts, transactions, security, changes or important operational matters.
• Sending marketing communications where permitted and where your preferences allow it.
• Meeting legal, regulatory, accounting, tax, dispute resolution and record-keeping obligations.
• Protecting the rights, property, safety and security of players, the website and relevant service providers.

We do not use personal information for purposes that are incompatible with the reason it was collected unless we have a lawful basis or another appropriate justification to do so. Where practical, we may combine information from different interactions to keep account records accurate, protect against misuse and provide consistent support.

Marketing communications

If you have agreed to receive promotional messages, we may use your contact details to send information about services, campaigns or other relevant updates. You can withdraw consent to marketing at any time by using an available unsubscribe option or by contacting us. Withdrawing marketing consent does not affect service messages that are necessary for account administration, security or transactions.

When information may be shared

We may share relevant information with service providers that help operate the website and provide services. These providers may support payment processing, identity and verification checks, fraud prevention, information technology, hosting, customer support, communications, analytics, security and professional services. They are expected to handle information appropriately and only for authorised purposes.

Information may also be shared where necessary to comply with legal or official requests, investigate suspected fraud or other unlawful conduct, protect players or the public, enforce applicable terms, manage a dispute, or support a business transfer or restructuring. We do not disclose more information than is reasonably necessary for the relevant purpose.

Protecting personal information

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, monitoring, staff procedures and safeguards applied by relevant service providers. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should also protect their login details and notify support if they suspect unauthorised account activity.

Keeping information

We keep information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a player asks for information to be deleted. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Information and services outside Australia

Some service providers or technical systems involved in operating an online casino may handle information from locations outside Australia. Where this occurs, reasonable steps should be taken to support the security and appropriate handling of the information, subject to applicable requirements.

Roospin Casino may use cookies and similar technologies to make the website function, remember preferences, support account sessions, understand website usage and help protect services. Cookies are small files or identifiers stored on, or associated with, your device. Some are necessary for core features, while others help with analytics, performance or communications.

You can manage or restrict cookies through your browser settings. Depending on your choices, disabling some cookies may affect website functionality, account access or the availability of certain features. Your browser may also allow you to delete cookies that have already been stored. Cookie settings can vary between browsers and devices, so you may need to update them separately.

We may receive information from cookies or similar technologies used by service providers. That information may be used in combination with account or technical information for security, performance, analysis and service improvement, subject to the purposes described in this policy.

Depending on your circumstances and applicable requirements, you may have rights in relation to the personal information we hold about you. These rights may include asking for access to your information, requesting that inaccurate or incomplete information is corrected, asking for deletion of information that is no longer needed or can lawfully be deleted, and withdrawing consent to marketing communications.

To exercise a data right or ask a privacy question, contact support@roospincasino-aud.com. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves account information or sensitive verification documents.

• Access: ask for a copy of personal information we hold about you, subject to applicable limitations and verification requirements.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where possible.
• Deletion: ask us to delete information that is no longer required or that may lawfully be removed. Some information may need to be retained for legal, security, dispute or record-keeping purposes.
• Marketing consent: withdraw your consent to promotional communications at any time. This does not stop essential account, security or service messages.

We aim to handle privacy requests fairly and within a reasonable timeframe. The result may depend on the nature of the request, the information involved, account security considerations and any duties that require records to be retained. If a request cannot be fully completed, we will explain the relevant reason where appropriate.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information handling practices or applicable requirements. The updated version will be made available on the website. We encourage players to review this page periodically so they remain informed about how information is handled. Continued use of the website after an update may indicate acknowledgement of the revised policy.