Betting Rules

You must have an active account and be legally permitted to use online gambling services in your location before placing a bet. You are responsible for providing accurate account information and for ensuring that your account is used only by you. Account details, payment information and login credentials must be kept secure. Roospin Casino may request information needed to verify your identity, age, location or account activity before allowing betting activity to continue.

Players must follow all applicable Australian laws and any other laws that apply to them. Access may be restricted where online gambling is not permitted or where the available services are not intended for a particular location. You must not place bets on behalf of another person, allow another person to use your account, or use another person’s payment method without proper authorisation.

Only one personal account should be used unless an exception has been expressly approved. Duplicate, linked or suspicious accounts may be reviewed. Where accounts appear to be connected through shared information, devices, payment methods or other activity, betting activity may be held while checks are completed. Any action taken will be handled in accordance with the applicable Terms and Conditions and relevant legal obligations.

• Check the details of every bet before confirming it.
• Do not place a bet if you are unsure about the selection, market, stake or available odds.
• Keep your account credentials private and report suspected unauthorised use as soon as possible.
• Do not use the service while impaired by alcohol, drugs or any other substance that may affect your judgement.
• Make sure your device, internet connection and account session are secure before submitting a bet.

A bet is generally treated as submitted when you select the relevant market or game, enter your stake and confirm the transaction through the available betting interface. A bet is not accepted merely because a selection, price or betting screen has been displayed. Acceptance is subject to the bet being recorded successfully by the system and any required checks being completed.

You should wait for confirmation before assuming that a bet has been placed. If a confirmation message does not appear, check your account history before attempting to submit the same bet again. This can help prevent duplicate bets. A bet that does not appear in your account history should not be treated as accepted unless the relevant records show otherwise.

Displayed prices, lines, limits and market information may change before a bet is accepted. Where a system presents an updated price or other change, you may be asked to confirm the revised terms. The information shown at the time of acceptance will generally be used when the bet is settled, subject to these rules and the applicable product terms.

Minimum and maximum stakes

Minimum and maximum stake amounts may apply to particular games, markets, bet types, accounts or payment methods. Any applicable limit should be shown in the betting interface or relevant promotional or product information. A request that exceeds an available limit may be rejected, adjusted or accepted only up to the permitted amount. Limits may differ between products and may be changed in accordance with the applicable terms.

Bet confirmation and account records

Your account history is the primary record of submitted bets, including the date, time, stake, selection, price where relevant and outcome. You should review this information regularly and notify the appropriate support channel promptly if you believe a transaction is missing, duplicated or incorrect. Records may be retained for compliance, security, dispute resolution and operational purposes.

Bets are settled using the official result or outcome information applicable to the relevant product, event or game. Settlement may take place after the outcome is confirmed, and some markets may remain pending until all required information is available. A result may be corrected if reliable official information changes or if an administrative or technical error is identified.

Once accepted, a bet cannot normally be changed or cancelled by the player. A cancellation, refund or void may be available only where permitted by the relevant rules, where a market or game is cancelled, or where a bet was not validly accepted. If a bet is void, the stake will generally be returned unless a different treatment is required by the applicable product rules.

Technical issues and obvious errors

Internet connections, device settings, software, payment providers and other systems may experience interruptions or delays. Roospin Casino is not responsible for a bet that was not successfully submitted or recorded because of a connection failure, device problem or other event outside its reasonable control. You should not rely on a screen display alone if your account history does not show the transaction.

An obvious error may include an incorrect price, result, market description, stake display or other information that a reasonable player would recognise as incorrect. Bets affected by an obvious error may be reviewed and corrected, voided or settled using the accurate information, as permitted by the applicable rules. If an incorrect amount is credited or paid because of an error, the amount may be reversed or recovered in accordance with the Terms and Conditions.

1. Review the bet details and account history before placing another bet.
2. Keep screenshots, reference numbers and relevant transaction details where an issue occurs.
3. Raise a query promptly if a bet appears to have been settled incorrectly.
4. Do not attempt to exploit a visible system fault, pricing error or repeated transaction issue.
5. Follow any reasonable verification process required to investigate a disputed transaction.

Suspended or unavailable markets

A market, game or betting option may be suspended, removed or made unavailable without notice. This can occur because of a result update, technical issue, integrity concern, regulatory requirement or other operational reason. A suspended market must not be treated as accepted unless a valid bet confirmation and corresponding account record are available.

Betting should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you begin and only use money you can afford to lose. Take regular breaks and consider setting personal spending or time limits. Increasing stakes to chase losses can make gambling less enjoyable and may lead to harm.

• Decide how much time and money you can comfortably spend before playing.
• Do not borrow money or use essential household funds for betting.
• Avoid chasing losses or continuing because you feel you must win back money.
• Take a break if betting stops feeling enjoyable or becomes difficult to control.
• Use available account tools, including limits, time-outs or self-exclusion options where offered.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

If you have concerns about a bet, account transaction or settlement, review the relevant information first and then contact support through the available channel on the website. Include your account details only through a secure process and provide the bet reference, date, time and nature of the issue where possible. Do not send passwords or complete payment details in an unsecured message.

Complaints and disputes will be reviewed under the applicable complaints process. You may be asked to provide further information so the matter can be investigated. Reviews may include account records, transaction logs, system information, game or event data and other relevant evidence. A decision may be delayed while identity, security, integrity or responsible gambling checks are completed.

These Betting Rules should be read with the current Terms and Conditions and any rules displayed for a particular game, market or promotion. If there is an inconsistency, the more specific product rule or applicable legal requirement may apply. Roospin Casino may update these rules from time to time. The version published on the website at the relevant time will apply, subject to any required notice.